Cancellation and Refund Policy

1. Payment Failures

If you attempted a transaction that was unsuccessful but the money was deducted from your account, please do not panic. This is usually a communication gap between the gateway and your bank. In such cases:

Funds are typically rolled back by the bank within 7-10 business days.
If the money is credited to our account despite the failure, we will initiate a manual refund within 3 working days of verification.

2. Export Return Policy

            Please Note: As a Merchant Exporter, our products are often sourced or packaged specifically for international transit. Consequently, we maintain a strict No-Return/No-Exchange policy once an order has been dispatched.
          

3. Eligibility for Claims

A customer is eligible for a replacement or credit note only if:

The product received is physically damaged during transit.
The item is significantly different from the specifications confirmed in the proforma invoice.
The package is received with a tampered or opened seal.

4. Mandatory Guidelines for Claims

To process any claim for damage or missing items, you must:

Inform our support team at gsmandcobkn@gmail.com within 48 hours of delivery.
Video Evidence: Provide a continuous unboxing video of the package. Claims without video proof for missing items will not be entertained.

5. Refund Timelines

Once a refund is approved, it will be processed via the original payment method within the following timelines:

Net Banking / UPI: 5-7 Business Days
Credit/Debit Cards: 7-15 Business Days (depending on the issuing bank)